Still getting scam emails and phone calls after their database was hacked, and they haven’t even bothered doing anything to prevent it from happening again. Not buying from them again. Trezor claims they delete personal data 90 days after an order; they could do the same.

They also accept bitcoin/crypto only via BitPay so, since they are based in Europe, maybe they require KYC now (I haven’t confirmed this).

Plus, it being closed source and their ties with the French government.