As online scams become more sophisticated, Carrie Webster explores whether good UX can serve as a frontline defense, particularly for non-tech-savvy older users navigating today’s digital world.

Added security features in banking apps, like the examples above, aren’t just about preventing fraud; they’re examples of thoughtful UX design. These features are built to feel natural, not burdensome, helping users stay safe without getting overwhelmed. As UX professionals, we have a responsibility to design with protection in mind, anticipating threats and creating experiences that guide users away from risky actions. Good UX in financial products isn’t just seamless; it’s about security by design.

And in a world where digital deception is on the rise, protection is usability. Designers have the power and the responsibility to make interfaces that support safer choices, especially for older users, whose lives and life savings may depend on a single click.

Let’s stop thinking of security as a backend concern or someone else’s job. Let’s design systems that are scam-resistant, age-inclusive, and intentionally clear. And don’t forget to reach out with the additional human touch to help your older family members.

When it comes down to it, good UX isn’t just helpful — it can be life-changing.