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I could be wrong but I believe they retain such information data for ~30 days after order has been placed should there be any issues with shipping, to have it at hand and troubleshoot with carriers if necessary. After that, it gets encrypted and stored safely for however long the national laws in Switzerland specify. That's my understanding, not associated with BitBox myself, just vague recollections from similar questions (and answers.)
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This is correct. Swiss law requires holding accounting info (e.g. invoices) for 10 years. This is done in encrypted archive storage that is not accessible by third-parties.
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